Smeltzer & Co LLC
Operational Excellence

Providing tailored Solutions for small businesses

I specialize in transforming startups and small business operations into streamlined, automated, and highly collaborative systems.

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5+
Years Experience
100+
Businesses Transformed
$2M+
Cost Savings Delivered
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Stop Managing Chaos.
Start Scaling.

You've hit the limit of manual processes. Growth is now slowing down because your internal systems can't keep up.

For over 5 years, I have partnered with entrepreneurs and small business owners to transform chaotic workflows into automated, resilient operational ecosystems.

I don't just consult—I help you build the foundation and deliver the operational maturity you need to scale confidently.

Transformation starts with a conversation.

Book a Discovery Call
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Our Support Services

What We Offer

Project Management Software

Develop and implement complete project management ecosystems (boards, workflows, automations, resource libraries).

Process Development & Documentation

Develop, implement, and thoroughly document all essential business processes (SOPs). Focus on Agile and cross-team collaboration principles.

Bookkeeping

Streamlining and organizing your Company's books.

Fractional Operations Manager

Combination of services tailored to your Company's pain points.

System Audits & Optimization

Conduct high-level system audits across platforms and enhancing existing processes.

Success Stories

Case Studies

Case Study 1

A Seven-Figure Engine Running ON FUMES

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The Client: A thriving Digital Marketing Agency with 60+ contractors and $1M+ in revenue.
The Breaking Point: Success came fast. So fast, in fact, that the infrastructure couldn't keep up. The CEO felt trapped in a "middle-management pincer movement"—handling high-level strategy one hour and troubleshooting minor task automations the next. With seven departments operating in silos, the business felt like a collection of talented individuals rather than a unified machine. The CEO knew they were profitable, but they didn't know where the "leaks" were or how much more they could grow without breaking.
The Experience: Instead of a surface-level fix, we conducted a deep-tissue audit. I didn't just look at the software; I spoke to everyone from the C-suite to the specialists. This bottom-up approach allowed the team to feel heard and ensured that new systems actually solved their daily friction points rather than adding to them.

The Transformation:

  • Financial Clarity: We cleared a three-year tax backlog, standardized invoicing, and financial projections providing the CEO with a clean view of their financial health.
  • Operational Lean: By auditing the tech stack, we cut $20,000 in annual "ghost" subscriptions that were providing zero value.
  • Strategic Freedom: With automated onboarding and financial projections in place to guide HR hiring, the CEO stopped "putting out fires" and started focused on the next million in revenue.
Case Study 2

The "Yes" Trap and the Ceiling of One

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The Client: A multi-talented Solo Entrepreneur specializing in Digital Marketing, Brand Strategy, and Events.
The Breaking Point: A client that was a victim of his own excellence. He loved his craft so much that he couldn't say no, leading to massive "scope creep" and a calendar that left no room for growth. He had multiple LLCs but no "source of truth"—his processes lived in his head, and his bank account didn't reflect the massive amount of work he was putting in. He was ready to scale, but his current processes were the bottleneck.
The Experience: I stepped in as a fractional operations partner to build a new version of the business - moving from "handshake deals" to robust contracts and shifting from "guessing prices" to data-backed financial projections.

The Transformation:

  • The Power of "No": By implementing strict contracts and a structured project management ecosystem in Monday.com, he gained the confidence to advocate for his time and value backed by financial projections.
  • Cost Efficiency: We optimized his systems, reducing annual software overhead by 25%.
  • Ready to Hire: With a documented onboarding and offboarding process, the business is no longer a "one-man show." It is a scalable brand ready to support a team.
Client Feedback

What My Clients Say

Lianna's work ethic & results in providing operational support to my team has shaped the way our team operates. From revamping our Monday.com to streamline operations for 7 departments, to working alongside our Executive Team to strategize, she has proven her abilities to implement real change.

JustSimply Marketing

Working with Lianna has been incredibly valuable for my business. She helped open my eyes to areas that needed attention that I honestly hadn't fully seen before, and brought a new level of organization and clarity to everything I was juggling. Her ability to help me plan ahead, structure my workflow, and look at things from a different perspective made a real impact. She's thoughtful, proactive, and truly operates like an extension of the business rather than just support.

Tribe Digital

Coming Soon

Dev Jones Studio
A Pretty Big Deal

Contact Me Today

Ready to transform your operations? Let's start the conversation.

Main Office Richmond, Virginia
Tel. 540.273.9262
Email lianna@smeltzerandco.com
Website smeltzerandco.my.canva.site

Book a Discovery Call